Your information deserves thoughtful care.
Whole You Wellness collects only the information reasonably needed to respond to you, provide services, operate this website, and meet professional or legal responsibilities. Personal information is not sold.
Information you choose to share
If you contact Whole You by email or phone, the practice may receive your name, contact information, and anything else you choose to include. Please do not send detailed medical or clinical information through ordinary email.
Text-message privacy
You can text 907-206-4622 for general questions or scheduling. Texting is optional. Ordinary SMS messages are not a secure patient portal and may be seen by someone with access to your phone, notifications, or messaging account. Messages also pass through mobile carriers and messaging providers; complete privacy cannot be guaranteed.
Please do not send detailed health information, therapy concerns, photos of records, insurance identifiers, payment-card details, or other sensitive information by text. If a conversation needs those details, call 907-206-4622 to arrange an appropriate communication method.
Do not rely on texting for emergencies or urgent clinical needs. Messages may not be read or answered right away. If you are in immediate danger or need emergency help, call 911.
Message and data rates may apply under your mobile plan. You can ask Whole You to use another contact method or stop texting you by calling, emailing, or replying with that request.
Appointments through Jane
The Book Now links open Whole You’s secure scheduling page on Jane. Information entered there may include contact, appointment, billing, insurance, and health information. Jane provides the platform, while Whole You controls the patient information used to provide care. Jane’s own privacy notice (opens in a new tab) also applies.
Website information
When the public website is visited, the web server may receive standard technical information such as an IP address, browser type, requested pages, and the date and time of a request. This information may be used to keep the website secure, reliable, and functioning properly.
Private website analytics
Whole You uses analytics on its own infrastructure to record public page views and actions such as clicking Book Now, a phone link, an email link, or successfully sending the Reach Out form. Each record includes the time received, the public page, and a broad referral-source label when available. Page views may also include approximate country, region and city. Source labels are derived from the referring website or supported campaign tags and kept in memory while navigating this website; full URLs and queries are not retained in analytics. No persistent visitor identifier is used to associate a source with these actions. These are page views and actions, not identified people, unique visitors, or confirmed appointments. Earlier visits are not reconstructed.
Approximate location
When configured, the server briefly uses the request’s IP address to look up approximate location in a locally hosted database. It does not store that IP in analytics or send it to an external location service. Location estimates may be missing or inaccurate, especially with mobile connections and VPNs. They are not GPS coordinates, street addresses, or proof of where someone is located. IP Geolocation by DB-IP (CC BY 4.0).
What analytics exclude
Analytics does not store names, email addresses, phone numbers, message contents, IP addresses, browser identifiers, full referral URLs, or URL query strings. It does not create visitor profiles, use tracking cookies, or link activity to patient or contact-form records. Individual activity records are kept for up to 91 days to support 90-day reports across time zones; daily totals are kept for up to one year. Cleanup occurs on the next received event. Random event identifiers prevent duplicate delivery; they do not identify a visitor or connect their visits. Backup copies follow the separate backup retention schedule.
Your analytics choice
Do Not Track and Global Privacy Control signals are honored. You may also turn off website analytics on this browser. This choice is saved only in your browser; it does not affect booking, calls, email, or sending a message.
Spam protection
The Reach Out form uses Cloudflare Turnstile to distinguish legitimate submissions from automated spam. Cloudflare may receive limited technical information needed to perform this security check, such as an IP address and browser characteristics. The information typed into the Reach Out form is not sent to Turnstile. Cloudflare’s privacy policy (opens in a new tab) also applies.
Limited website technologies
The website may use limited cookies or similar technologies when necessary for website operation, security, or analytics. Third-party services linked from this website, such as Jane, operate independently and may use their own cookies, analytics, and privacy practices after a visitor leaves the Whole You website.
How information is used
Information may be used to answer questions, coordinate appointments, provide requested services, maintain business and clinical records, process payment or insurance matters, protect the website, and comply with professional or legal obligations.
When information may be shared
Information may be shared with service providers that support scheduling, hosting, communications, payment, or practice operations; when you ask or authorize Whole You to share it; or when disclosure is required or permitted by law. These providers receive only the access reasonably needed for their role.
Retention and security
Information is retained only as long as reasonably necessary for the purpose for which it was collected and as required by applicable professional, insurance, tax, or legal obligations. Reasonable administrative and technical safeguards are used, but no email or internet service can be guaranteed completely secure.
Your choices
You may ask what personal information Whole You maintains about you or request an appropriate correction. Some records may need to be retained to meet clinical, professional, or legal obligations. Requests can be made using the contact information below.
Questions about privacy
Contact Whole You Wellness at Mariah@wholeyouak.com or 907-206-4622. Do not use email for emergencies or time-sensitive clinical needs.
This notice may be updated as the website, practice tools, or privacy practices change. Updates take effect when they are posted here, and the revision date at the top of the page identifies the latest version.